Trade with Companies Only

GlobeCom only deals with companies that have a valid VAT number, and thus not with private individuals.

Payment Information

GlobeCom bank details:

DKK Account
Account no: 9070-0000673900
IBAN.no.: DK40 9070 0000673900
BIC: VRAADK21

EUR Account
Account no.: 9070-1624191435
IBAN.no.: DK70 9070 1624191435
BIC: VRAADK21

USD Account
Account no.: 9070-1624191451
IBAN.no.: DK26 9070 1624191451
BIC: VRAADK21

Sparekassen Vendsyssel
Østergade 15
9760 Vrå / Denmark
SWIFT/BIC: VRAADK21

Address:

Halkjærvej 18A
9200 Aalborg SV
Denmark

Company ID: 27967175
VAT ID: DK31063949
GlobeCom accepts the following currencies: EUR, USD, DKK

Retention of Title

GlobeCom retains the legal title to the goods, until payment has taken place.

Product Specifications and Condition

All IT hardware products offered for sale and displayed on the Product page are refurbished unless stated otherwise. Every unit offered for sale has gone through an extensive inspection, testing, and cleaning process. All GlobeCom products offered for sale come with a 1-year warranty by default.


The product images shown on the Product page may represent the range of products or be for illustration purposes only and may not be an exact representation of the product. Please contact our sales department referring to a specific part number to request an image of a particular product if required at info@globecom.eu.


If you require a new factory sealed product, please write an email to sales@globecom.eu to receive a quotation.

Local Tax (Import Duties)

Please note that local charges (customs duty, sales tax) may apply, depending on your region and local import rules. All charges regarding imports are the responsibility of the purchasing company. We will not lower the package’s value on the customs declaration for you to avoid additional charges. Please contact info@globecom.com for any further questions.

Delivery

GlobeCom arranges delivery of the products with the help of a freight forwarder of our choice.


Unless agreed upon otherwise, GlobeCom is not responsible for setting up and installing the equipment on the customer’s grounds and therefore defrays any expenses in connection with the installation process. The customer is also responsible for all the necessary maintenance after delivery unless the agreement between GlobeCom and the buyer states differently.


GlobeCom delivers products worldwide.

Track & Trace

The moment package is collected by the freight forwarder, GlobeCom sends the customer a tracking number, which can be tracked here: https://www.globecom.eu/track-trace/

Timing

The shipment time may vary depending on the shipment criteria (express or economy), size of the package, and geographical location. For a precise shipment estimate, the customer needs to consult with GlobeCom’s logistics team by writing an email at logistics@globecom.eu or by calling directly at +45 77 34 83 39.

However, the buyer can expect the following delivery times:

  • Europe 1-2 business days,
  • Asia 2-4 business days,
  • North America 2-3 business days,
  • South America 3-5 business days,
  • Africa 2-5 business days,
  • Middle East 2-5 business days,
  • Oceania 5-7 business days.

Liability

The customer is solely responsible for providing the correct delivery address.


To the extent permitted by law, we have no liability arising from any injury to individuals or property due to the ownership, possession, or use of any product sold, leased, rented, or delivered by GlobeCom.

Limitation of liability

GlobeCom is not liable for any indirect or consequential damages, including the buyer’s lost profits or revenues, anticipated revenues, operating loss, loss of goodwill, business interruption, diminished business value, or loss of data.

Returned goods and cancellation

Orders that have been shipped cannot be canceled. However, if the cancellation takes place, the buyer will have to pay a re-stocking fee of 20% and pay for the transportation to GlobeCom.


The customer is obligated to check the received equipment from GlobeCom and inform GlobeCom within 7 business days from receipt of any shortcomings. This is to be done in writing to the person responsible for the sale.


Should a product require returning to us for any reason, you must contact us before returning the product here: https://www.globecom.eu/returns/ or my writing an email at info@globecom.eu.


If the customer decides to send back the equipment for some reason not involving GlobeCom, please note that the transport to GlobeCom will be at the buyer’s expense, and the buyer will have to pay a re-stocking fee of 20%.


All GlobeCom products are subject to final availability prior to sales. GlobeCom aims to ensure our stock is regularly replenished and updated.

Supplier Responsibility

Suppliers must include test reports where relevant, either physically in the shipment or as a PDF sent by email. For instance, always include test reports when selling network switches, routers, and all configurations on servers, storage, and network equipment.

GlobeCom RMA Process

By default, every GlobeCom product is covered by a 12-month warranty.


In situations when a customer experience problem with equipment, the first step for GlobeCom is to provide remote support.


However, if the faulty unit cannot be fixed remotely, the customer can submit a warranty claim by providing GlobeCom with the faulty unit’s serial number.


Once the serial number is verified, GlobeCom issues the customer with an RMA number and ships a replacement unit immediately.


Customers can either fill out the RMA (Return Merchandise Authorization) form on our website here or send an email directly to info@globecom.eu.


If the unit turns out not to be faulty or broken, it becomes subject to the 20% re-stocking fee. If a buyer reports a non-existing or non-reproducible defect, we may claim payment for the time and materials hereto. If the buyer ships a unit without a prior agreement with GlobeCom, then the buyer pays for transportation costs and a re-stocking fee of 20%.


If GlobeCom cannot provide a product replacement, your payment will be refunded.

Defects

For 12 consecutive months after the delivery GlobeCom assists the buyer in providing remote customer support in case of a faulty unit, replacement, or money refund if the equipment sold is defective.


This solution does not include cases where the faulty or broken equipment is caused by incorrect or inappropriate use, insufficient maintenance, lacking compliance with instructions for use, more intensive use of the equipment than what is considered to have been assumed when entering into the agreement, extraordinary climatic influences or any changes or technical work carried out without written consent from GlobeCom.


GlobeCom shall not be held liable for any defects after the risk associated with the purchased equipment has been transferred to the buyer, apart from the obligations stated in this requisite. Consequently, the buyer shall not be entitled to annul the purchase, demand compensation, or claim any remedy for breach of contract.


GlobeCom explicitly disclaims any liability for any indirect loss, for example, time loss, loss of profits, operating loss, or the like which broken or faulty unit may have inflicted on the buyer.

Breach and remedies

The buyer must examine the product within 7 working days from the time of delivery. Buyer’s remedies for breach, including for defects and delay, expire if notice in accordance is not received after the breach was discovered or ought to have been discovered. GlobeCom’s liability for breach, including for defects and delay, expires no later than 12 months after the time of delivery of the product in question.


Should your product have a defect (defect at the time of delivery) within the given warranty period, please contact info@globecom.eu or fill out the form here.


If GlobeCom fails to remedy a breach, the buyer may claim a purchase refund. You have no further rights due to defects in the product.

Force Majeure

GlobeCom becomes free of responsibility if failing to fulfill an agreement with the buyer when a force majeure event occurs.


Force majeure are events and unforeseeable circumstances beyond the involved parties’ control. Force majeure includes war, fire, mobilization, acts of God, acts of sabotage, rebellion, riot, requisitions, external security events like hacker attacks or attacks by computer viruses or other third-party destructive behavior, breakdown of telecommunications, health and safety restrictions, and recommendations issued by public authorities, pandemics, epidemics, natural disasters, strikes, lock-out, currency restrictions, import and export regulations, the general scarcity of goods as well as deficiencies in deliveries from subcontractors or delay of such deliveries caused by any of the circumstances mentioned in this section.

Settlement of disputes

Any dispute shall be the responsibility of all involved parties to negotiate and settle the dispute peacefully before any legal action is taken.


In case of sale to customers in Denmark, any dispute between the parties that could not be resolved through a peaceful negotiation shall be resolved by the court of law in Aalborg, regardless of whether the case should be brought before the Danish High Court due to its nature.


In case of sale to foreign customers, any dispute that could not be resolved through a peaceful negotiation shall be settled according to Danish law by the Maritime and Commercial Court in Copenhagen.